DIGITAL TRANSFORMATION FOR THE PUBLIC SECTOR

Three Essentials for Delivering Better Services to Citizens

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WHY NOW?

Changing demographics, and lack of flexibility in IT are fueling business enterprises' push for digital transformation.

Baby boomers are putting more strain on government agencies and systems as they register for pensions, healthcare, and other benefits. 

Mobile phones are commonplace, but they’re virtual lifelines for some citizens such as the homeless, veterans, and recent college graduates.

Citizens want multiple touchpoints and expect unified, multi-channel experiences. 

Employees are expensive, particularly if you need 24x7 coverage and make mistakes; bots and computers can be more cost-effective and offer consistent service at any time.

Process automation and self-service are a must to accommodate growing (and demanding) citizen populations. 

Rewriting applications is expensive and risky, particularly for public sector applications that implement complex and frequently ambiguous legislation.

MORE RESOURCES

Take our assessment and find out how your organization performs or, download our ebook to read more about how organizations within the public sector can overcome their digital transformation challenges.
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DIGITAL TRANSFORMATION ASSESSMENT

Many organizations are investing in digital transformation. They want the kind of business-changing advantages that industry leaders (such as Ford Motor Company) and sharing economy companies (such as Uber) have achieved by leveraging back-end data to create compelling consumer-facing digital experiences. Take our assessment to find out how well your organization is performing.

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DIGITAL TRANSFORMATION FOR THE PUBLIC SECTOR

This ebook presents three essentials that can help public sector organizations overcome their digital transformation challenges. Combined, they provide a flexible, scalable approach to digital transformation that makes it possible to deliver new, competitive experiences that engage citizens and make their lives better, without requiring an IT overhaul. 

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A two-speed IT architecture will help companies develop their customer-facing capabilities at high speed while decoupling legacy systems for which release cycles of new functionality stay at a slower pace.

McKinsey & Company

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